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Most Common Questions!
What topics and subjects are covered in your courses?
What's the passing rates for students using Atlas Academy for board exam prep?
Can I access course materials and resources on my schedule?
What is the cost of enrollment, and are there any payment plans available?
PAYMENTS
What are the available payment methods?
Is there a refund policy?
Are there any additional fees or hidden charges?
How secure is the payment process?
Is there a customer support contact for payment-related issues?
SUBSCRIPTIONS
What is included in the subscription?
How long does the subscription last?
Is technical support available for any issues?
What is the cancellation policy?
CONTENT
What subjects and topics does your test prep company cover?
What formats do your study materials come in?
Are the study materials updated to reflect the latest exam changes?
Can students access the materials on multiple devices?
Do you offer sample or demo materials for students to evaluate the quality?
Are there any additional resources or support available to enhance the learning experience?
Can I customize my study plan or focus on specific areas of weakness?
Do you offer any diagnostic or practice exams to assess my progress?
Is there a specific study schedule or recommended study plan available?
Can I track my progress or performance within the study materials?
AMBASSADORS
What are the responsibilities and expectations of being an ambassador?
What are the benefits of being an ambassador?
How do I promote your test prep company as an ambassador?
Can I earn commissions or incentives as an ambassador?
How can I track my progress and performance as an ambassador?
TECHNICAL
I'm having trouble logging into my account. What should I do?
What should I do if videos or lectures aren't loading correctly?
How do I access my course materials and resources?
Can I access the courses on my mobile device or tablet?
How do I report a technical issue or bug within the platform?
Are there any recommended browser settings for optimal performance?
What should I do if I encounter audio or video playback issues during lectures?
SETTINGS
How do I update my profile information, like my name or profile picture?
Can I change my username or email address associated with my account?
What should I do if my account has been locked due to multiple login attempts?
What should I do if I suspect unauthorized activity on my account?
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